For this workshop, we will unlock the secrets of non-verbal communication. We will spend time identifying the nuance and importance of non-verbals as well as examine some of the most widely held myths of body language. Finally, you will learn transferable communicative skills to accurately interpret and respond to the non-verbal communication we constantly send […]
As library staff, it’s easy to view our websites, apps, and impressive lists of library resources and assume that anyone can find anything they want. For a user not as […]
Take your Cricut skills to the next level with Canva. Unleash your creativity and learn how to create greeting card designs with Canva for Cricut! In this hands-on class, you’ll […]
Libraries rely heavily on technology both old and new to provide services to patrons. Managing that technology can be tricky. Join Robin Hastings, co-author of the upcoming 7th edition of […]
Want to master the art of exceptional customer service? This interactive workshop, equips attendees with essential communication techniques to navigate any customer interaction. Based on the latest research in effective […]
Library professionals face numerous stressors in their work such as challenging patron behaviors, providing excellent customer service, and shrinking staff numbers and budgets. Those serving in an administrative position are […]
Do you ever feel like you are overcome with a tidal wave of emotions? Or holding back your own emotional dam that is filled to the brim? How about trying […]
Customer service and library signage go hand in hand. How do patrons see your library’s signage and does it address appropriate customer needs? The session will look critically at many […]
This webinar will discuss prompt engineering techniques for general large language models (LLMs) such as ChatGPT, Google Gemini, Microsoft Copilot, and Claude AI. Focusing on prompt engineering techniques for interacting […]
The Thanksgiving Holiday is about reflecting on our blessings and acknowledging our gratitude for the people and things in our lives that bring us feelings of joy and peace. It […]
Communication is essential to running a productive and effective workplace. We all have different communication styles and may unwittingly create confusion or discord. This program explores numerous ways we can […]
Equip yourself with a practical toolkit and actionable tips for rolling out community AI literacy initiatives that any library can implement. This webinar will walk you through easy-to-follow strategies, provide […]
