Psychological Flexibility: Adapting to Change and Staying in the Present

"I should not have done/said that. I wish I could take it back." "I should not have gotten so angry and reacted so strongly." "I can't believe I messed up again. I should have known better." "I shouldn't be so stressed. I shouldn't feel this way." "I  always ruin things for myself. Why can't I […]

Make, Learn, Grow: Cultivating Future Innovators in the Library

Ignite creativity and critical thinking in your K-12 students through coding, robotics, and makerspaces! Learn practical strategies and engaging activities to transform your library into a dynamic learning hub. Discover […]

Decoding Body Language: Myths and Truths

For this workshop, we will unlock the secrets of non-verbal communication. We will spend time identifying the nuance and importance of non-verbals as well as examine some of the most […]

A “No Dead Ends” Approach to the Customer Experience

As library staff, it’s easy to view our websites, apps, and impressive lists of library resources and assume that anyone can find anything they want. For a user not as familiar with our digital and physical spaces, their experience could be the opposite. Even if they do find what they are initially looking for, it […]

Using Canva for Cricut Designs

Take your Cricut skills to the next level with Canva. Unleash your creativity and learn how to create greeting card designs with Canva for Cricut! In this hands-on class, you’ll […]

Managing Library Technology

Libraries rely heavily on technology both old and new to provide services to patrons. Managing that technology can be tricky. Join Robin Hastings, co-author of the upcoming 7th edition of […]

Unlocking Customer Satisfaction: The Role of Goal-Oriented Listening and Empathetic Communication to Improve Customer Interaction

Want to master the art of exceptional customer service? This interactive workshop, equips attendees with essential communication techniques to navigate any customer interaction. Based on the latest research in effective communication, the program equips attendees with goal-oriented listening techniques, diffusing techniques, and empathetic communication. By applying these communication techniques, attendees will be able to build […]

Library Signage: The Good, The Bad, and the Ugly

Customer service and library signage go hand in hand. How do patrons see your library’s signage and does it address appropriate customer needs? The session will look critically at many […]

Prompt Engineering & Chatbots in Libraries

This webinar will discuss prompt engineering techniques for general large language models (LLMs) such as ChatGPT, Google Gemini, Microsoft Copilot, and Claude AI. Focusing on prompt engineering techniques for interacting […]