Automating Your Stats
Do you have monthly statistics that have to be manually collected, calculated, and inserted into a report? Does manually inputting and analyzing statistics take longer than it should? In this […]
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Preparing for a Successful Leadership Transition
Your long-time director or dean announced their departure from your organization. Everyone is in a little bit of a panic. For many employees, this is the only library leader they’ve […]
Boosting Morale and Engagement with Neuroscience-Backed Techniques
Employees with high morale have less absenteeism, turnover and errors, and are more productive. We all want an engaged and productive staff…and neuroscience explains why certain strategies are more adept […]
Improving library advantage during negotiations with ONEAL’s Gambit
Do you have to negotiate business terms and/or contracts for library resources? Do you want to learn more about how librarians can increase their bargaining power? Please join Katharine Macy, […]
Vive la Résistance!: Winning Strategies to Reach the “Uncoachables”
Do you have people on your team who do not want to be coached? Know someone who resists any of your attempts to help? Or maybe an employee who could […]
Psychological Flexibility: Adapting to Change and Staying in the Present
"I should not have done/said that. I wish I could take it back." "I should not have gotten so angry and reacted so strongly." "I can't believe I messed up […]
Make, Learn, Grow: Cultivating Future Innovators in the Library
Ignite creativity and critical thinking in your K-12 students through coding, robotics, and makerspaces! Learn practical strategies and engaging activities to transform your library into a dynamic learning hub. Discover […]
Decoding Body Language: Myths and Truths
For this workshop, we will unlock the secrets of non-verbal communication. We will spend time identifying the nuance and importance of non-verbals as well as examine some of the most […]
A “No Dead Ends” Approach to the Customer Experience
As library staff, it’s easy to view our websites, apps, and impressive lists of library resources and assume that anyone can find anything they want. For a user not as […]
Using Canva for Cricut Designs
Take your Cricut skills to the next level with Canva. Unleash your creativity and learn how to create greeting card designs with Canva for Cricut! In this hands-on class, you’ll […]
Managing Library Technology
Libraries rely heavily on technology both old and new to provide services to patrons. Managing that technology can be tricky. Join Robin Hastings, co-author of the upcoming 7th edition of […]
Unlocking Customer Satisfaction: The Role of Goal-Oriented Listening and Empathetic Communication to Improve Customer Interaction
Want to master the art of exceptional customer service? This interactive workshop, equips attendees with essential communication techniques to navigate any customer interaction. Based on the latest research in effective communication, the program equips attendees with goal-oriented listening techniques, diffusing techniques, and empathetic communication. By applying these communication techniques, attendees will be able to build […]