Do you have to negotiate business terms and/or contracts for library resources? Do you want to learn more about how librarians can increase their bargaining power? Please join Katharine Macy, Scarlet Galvan, and Courtney Fuson of the IMLS-funded ONEAL Project (Open Negotiation for Academic Libraries, https://oneal-project.org) and explore a new open educational resource available to […]
Do you have people on your team who do not want to be coached? Know someone who resists any of your attempts to help? Or maybe an employee who could grow in the right direction with a little more help? Coaching an employee is not as easy as one might think. There is a subtle […]
"I should not have done/said that. I wish I could take it back." "I should not have gotten so angry and reacted so strongly." "I can't believe I messed up […]
Ignite creativity and critical thinking in your K-12 students through coding, robotics, and makerspaces! Learn practical strategies and engaging activities to transform your library into a dynamic learning hub. Discover […]
For this workshop, we will unlock the secrets of non-verbal communication. We will spend time identifying the nuance and importance of non-verbals as well as examine some of the most widely held myths of body language. Finally, you will learn transferable communicative skills to accurately interpret and respond to the non-verbal communication we constantly send […]
As library staff, it’s easy to view our websites, apps, and impressive lists of library resources and assume that anyone can find anything they want. For a user not as […]
Take your Cricut skills to the next level with Canva. Unleash your creativity and learn how to create greeting card designs with Canva for Cricut! In this hands-on class, you’ll […]
Libraries rely heavily on technology both old and new to provide services to patrons. Managing that technology can be tricky. Join Robin Hastings, co-author of the upcoming 7th edition of […]
Want to master the art of exceptional customer service? This interactive workshop, equips attendees with essential communication techniques to navigate any customer interaction. Based on the latest research in effective […]
Library professionals face numerous stressors in their work such as challenging patron behaviors, providing excellent customer service, and shrinking staff numbers and budgets. Those serving in an administrative position are […]
Do you ever feel like you are overcome with a tidal wave of emotions? Or holding back your own emotional dam that is filled to the brim? How about trying […]
Customer service and library signage go hand in hand. How do patrons see your library’s signage and does it address appropriate customer needs? The session will look critically at many […]
